Feedback & Sentiment

Real-time AI analysis across all communication channels.

Overall NPSanalytics

72

trending_up +5.2%

EXCELLENT

CSAT Scoresentiment_satisfied

88%

trending_down -1.8%

GOOD

CES (Effort)speed

4.2

Benchmark: 3.8

LOW EFFORT

Relationship Healthfavorite

Healthy

auto_awesome AI Optimistic

psychologyAI Sentiment Insights

"AI analysis indicates a 15% increase in negative sentiment regarding 'API Documentation' in the last 48 hours across Discord and Email channels."

Positive Drivers

Support response time (< 2h)
New Dashboard UI ease-of-use

Pain Points

Complex enterprise billing
Integration setup latency

Recent Feedback Feed

mail

Jordan Smith @ Acme Corp

POSITIVE

"The new AI insights feature has saved our team roughly 10 hours a week. It's incredibly accurate and helps us prioritize our highest-value leads without manual searching."

auto_awesomeAI Summary: Loves AI efficiency.

24 mins ago

call

Elena Rodriguez @ CloudScale

NEGATIVE

"Wait times on the phone were over 15 minutes today. I needed urgent help with my migration and couldn't get through to anyone."

auto_awesomeAI Summary: Support delay frustration.

2 hours ago

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Quick Survey Builder

Survey Type

AI Suggestionbolt

"How likely are you to recommend our AI insight engine to a colleague?"

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Smart Automations

Negative Sentiment Alert

Notify CS on score < 5

Automatic Follow-up

Send email to promoters

At-Risk Slack Alert

If AI health is 'Declining'

Sentiment Source Breakdown

EMAIL TRANSCRIPTS42%

CALL RECORDINGS28%

SURVEY RESPONSES30%